[vc_row][vc_column width=”2/12″][/vc_column][vc_column width=”8/12″][vc_empty_space][vc_empty_space][vc_column_text]1 The validity of the General Conditions

All our offers, products and services are based exclusively on the following General Terms and Conditions.

Terms and Conditions that deviate from or are contrary to these General Terms and Conditions will not be recognized by the seller and shall not apply.

2 Conclusion of Agreement

2.1 All goods displayed on HueEyes.com (the ‘website’) & on the HueEyes App including prices quoted are non-binding and subject to change. All prices quoted contain the statutory value-added.

2.2 Despite our greatest care not to do so, we are permitted and retain the right to make mistakes, such as typing errors, technical or color deviations and/or price modifications. We are entitled to contest the declaration of acceptance as defined in clause 2.4 of this agreement in all such cases. We also assume no liability whatsoever as to the accuracy of the manufacturer’s description.

2.3 Once you (the “Customer/Buyer”) have ordered any of our products, you are legally bound to these terms and conditions and have made an offer to buy the goods ordered.

2.4 This (“Agreement”) becomes officially effective as soon as you have received our confirmation of your order.

2.5 If the agreement has been entered into, but we are unable to deliver the ordered articles within the foreseeable future despite congruent hedging transactions, we reserve the right to withdraw from the agreement. If we should establish that delivery of goods may be delayed for an unforeseeable amount of time, we will advise you of this fact and refund any payments already made by you.

3 Reservation of Ownership

3.1 All goods shall remain HueEyes.com property until all your contractual obligations towards us have been fulfilled.

3.2 If you behave in any manner contrary to the terms of this agreement whatsoever, particularly by delaying payment, or by breach of agreement as stated in clause 3.1, we may without prejudice to our other rights, demand the immediate return of our property.

4 Placing an Order

4.1 If any goods ordered are not available, HueEyes.com may offer you substitute products of equivalent quality and price. If we are unable to offer substitutes or you do not agree to accept such substitutes HueEyes.com shall reimburse your payment within 10 days of the date HueEyes.com  receives your order.

4.2 You can view the status of your order in the Your Account section in HueEyes.com

4.3 You confirm that to your acknowledgement, the contact lenses you order are of the correct power, desired color and brand type.

5 Delivery, Shipping and Passing of Risk

5.1 When you have submitted an order, you will receive an email from us acknowledging that we have received your order and confirming the details of your order, including the full shipping address and your order number. Once the order is ready to be dispatched, you will receive a shipment confirmation email with tracking number.

5.2 We delivery our products to whole Bangladesh

5.3 Depending upon availability, all goods are dispatched as soon as possible. Should the requested item be out of stock, we will ensure that it is delivered as soon as possible (depending on whether the manufacturer has it in stock). Each delivery is accepted under reserve that we will be supplied in due time and form. Delivery time for custom or special orders may take up to 3-5 days.

5.4 Any delivery dates or periods agreed upon as legally binding must be made in writing.

5.5 In case of goods that cannot be delivered for reasons beyond our control, we will deem the agreement as having been fulfilled, if the items have been provided and the buyer notified. Delays due to cases of force majeure, disruption of transport or operative failures, strikes, shortage of raw materials and such like can lead to a reasonable extension of the delivery time. If delays continue beyond 4 weeks after conclusion of the agreement, then each party is legally entitled to withdraw from this agreement.

5.6 We are entitled to carry out partial deliveries at our own cost for any ordered items that are out of stock, in as far as this is deemed reasonable for the buyer.


5.7 HueEyes.com shall bear the risk of any damage, theft or loss of items during transport to the delivery address. This risk will be passed to the customer the moment he/she receives the delivery. Upon delivery the customer should inspect the items to check for damage. If there is any damage, the product should not be used and should instead return them as set out in the Returns Policy.

5.8 Should the content of the package be opened, damaged or stolen, a replacement for the exact same product including prescription power as ordered according to the order confirmation will be provided after receiving a valid report from the courier company.

6 Information Concerning the Exercise of the Right of Withdrawal

6.1 You have the right to withdraw from this agreement within 14 days without giving any reason.

To exercise the right of withdrawal, you must inform us in writing to the below address, or via email as detailed below:


16/A Bangobondhu Avenue, 5th Floor, Paltan, Dhaka

6.2 In case of delivery of contact lenses and care products the consumer loses his right of withdrawal when unsealing the product.

6.3 Once we have received the returned merchandise in sealed condition, we will refund the original purchase, minus any outstanding payments the customer may owe us.

6.4 The customer will be responsible to pay for trackable shipment for return shipments. We reserve the right to charge for freight costs for the return shipment in case it is paid for by us.

6.5 In case of loss of a return shipment without tracking information, HueEyes.com shall be free of any claim for the unsuccessful transportation of the returned products.

7 Shipping Costs of Cancelled Merchandise

The customer will be liable for the shipping costs of any unsuccessful delivery up to a maximum amount of 50 TK.[/vc_column_text][/vc_column][vc_column width=”2/12″][/vc_column][/vc_row]

Main Menu